Hotel Residence Inn Arlington Capital View (Arlington, USA)

The front desk staff and shuttle drivers have received many rave reviews for their courteous and professional customer service, with guests often noting that they are pleased to recommend restaurants and share their knowledge of the area with new visitors. Compliments also go to the chef; guests often praise the wide variety of dishes on offer, and note that the staff works hard to keep supply in step with demand.

Most guests describe the rooms as very clean and modern, with comfortable beds and well equipped kitchens. Guests on the highest floors can catch a glimpse of downtown Washington and the Capitol building. Some also enjoy a view of the Potomac River.

Guests traveling without a car often comment that the hotel is very convenient, with a complimentary shuttle to the very nearby Ronald Reagan National Airport every twenty minutes or so. The shuttle also goes to the Crystal City metro stop, which is within walking distance. The metro gets guests into DC in about 15 minutes.

Several guests have commented that the while the fitness center is extensive, the pool is on the smaller side and a bit too chilly for some.

A few guests were disturbed by noise from the passing trains, while others had difficulty finding a spot in the (widely considered pricey) parking garage. An unlucky minority experienced a long wait for the airport shuttle.

Though the staff gets positive reviews on the whole, some guests found the team professional but not particularly warm or accommodating. Others caught the housekeeping staff on an off day.