Positive Reviews
positive:
Diligent and responsive hotel staff.
The hotel employees were praised for their work ethic, friendliness, and quick response time in dealing with problems. Staff were described as professional and highly responsive to the needs of their guests, going out of their way to make sure travelers felt welcome.
positive:
Clean, comfortable, and well-maintained suites.
Guests spoke highly of the comfort and cleanliness of the suites and the diligence of the room staff. The bathrooms in particular were said to be spacious, well-equipped, and tidy.
positive:
Great location near diners, casinos, and shops.
Reviewers greatly enjoyed the hotel’s convenient location in The Promenade shopping center, putting visitors a short distance from a number of stores and nearby restaurants. Also appreciated was the proximity to downtown Biloxi and its numerous casinos.
Negative Reviews
negative:
Very spotty Wi-Fi connection.
Many guests complained of the free hotel Wi-Fi, which was frustratingly slow at the best of times and often not usable at all. A number of people who required a stable internet connection had to rely on their phone’s data network for reliable internet access.
negative:
Comfort issues in the rooms.
Visitors reported some issues in the suites that need attention. Many stated that the thin walls and ceilings create a lot of noise from other tenants when the hotel is busy, particularly on the lower floors. Others noted hard, uncomfortable beds or strong smells of cleaning supplies in their rooms.
negative:
Continental breakfast is rather basic.
The complimentary breakfast bar was said to be skimpy and lacking in variety. Reviewers added that the quality of the food is lackluster and that they preferred to go to one of the many local eateries for breakfast.