Positive Reviews
positive:
A pet friendly property
Red Roof Inn El Paso East welcomes your pets with open arms. The staff treats your little friends well and has the initiative of asking what your pets need. They can even give dog food and extra garbage bags upon request. In addition, your pets get to stay for free.
positive:
Spacious and clean bathrooms
The bathrooms are bigger compared to those found in typical budget hotels. They smell fresh and are spotlessly clean. You cannot even find molds or traces of dirt. In addition, the water supply is stable and the showers have strong pressures.
positive:
Explore El Paso easily
The hotel is near the highway, which offers direct access to various points of interests such as Ysleta Mission and El Paso Zoo. Moreover, the staff is very knowledgeable of the place, and can help you with directions or reservations.
Negative Reviews
negative:
Room's soundproofing is not enough
The walls are not that thick so you can hear people walking in the hallways. Sometimes, you can hear other guests raising their voices at each other in the nearby rooms. Thus, you are advised to wear earplugs before you sleep. Moreover, if other guests get too disturbing, report to the management.
negative:
Issues with the air conditioners
Sometimes, it takes long for the room to be cooled. There are also times when minor leaks are present and the switches are hard to use. You can ask for extra mats to prevent the floor from getting the wet. In addition, if the technician cannot sort things out quickly, just ask for a room transfer.
negative:
Lapses with housekeeping may occur
Guests have noticed crumbs or dead insects under the mattresses. Thus, you are advised to inspect the beds upon arrival. If there's any problem, the staff is always ready to clean them again.