Positive Reviews
positive:
Well-equipped rooms
With a range of different rooms available, including upgraded rooms, they are well-equipped and have a host of amenities such as flat screen televisions with many free channels and pay per view options, ample workspace if you are staying on business and need a desk and in some rooms there are fridges and microwaves. .
positive:
Friendly accommodating staff
The staff have been praised for being very accommodating and very welcoming to guests with some being mentioned by name, particularly those working on the front desk, for their continued high levels of customer service and willingness to go out of their way to ensure that guests enjoy their stay. .
positive:
A fantastic location for shopping
Arundel Mills shopping mall is just a ten minute drive away where you will find hundreds of different stores, restaurants, a cinema and a casino. Within the immediate vicinity of the hotel there are many different restaurants where you can dine out and Baltimore/Washington International Airport is only a 15-minute drive away. .
Negative Reviews
negative:
Rooms are incredibly dirty
There have been many reports of rooms being very dirty with hair in beds and on towels, bathrooms and toilets not cleaned and even one report of a guest finding leftover items in the bed from previous guests which was a horrible experience. .
negative:
Ineffective and noisy air conditioning
The air conditioning units are very noisy when working and when they are switched on they don't work very well and don't do the job they are supposed to with suggestions that they are very old and need replacing. .
negative:
Thin walls and noisy neighbors
The walls are very thin which means that at times it is possible to heat guests in adjoining rooms or guests walking in the hallways. .