Positive Reviews
positive:
Strategic location.
Hotel Real Del Río Tijuana is located strategically a 15-minute drive away from Tijuana International Airport and close to several top tourist attractions including Caliente Racetrack Casino (2.5 km), Hidalgo Market (1.6 km), Plaza Rio Commercial Center(1.1km), among other attractions.
positive:
Modern and chic hotel.
The hotel is very modern and chic, with spacious well-appointed rooms that are equipped with state-of-the-art amenities. Guests who are concerned about the reputation of Tijuana as a crime-ridden locale have nothing to worry about when staying here since the hotel is located in a very safe part of Tijuana. The entire hotel including the parking lot is very well protected by a 24-hour guards on round-the-clock patrol. .
positive:
Excellent staff.
Staff members are very warm and friendly, serving guests in true Mexican hospitality and charm. Most staff members speak fluent English and other international languages. Additionally, staff members have a deep knowledge of the finest tourist spots close to the hotel. .
Negative Reviews
negative:
Lacks night maintenance services.
Many upmarket hotels have night maintenance crews to deal with things like clogged toilets, clogged sinks, broken faucets, and other emergencies that happen at night. Apparently Hotel Real Del Río Tijuana lacks a night maintenance crew and guests have reported having to wait till morning for help to arrive. .
negative:
No free breakfast.
Even though the hotel serves a yummy buffet breakfast every day, guests have been surprised that the hotel charges for the same since many high-end hotels provide a free breakfast. .
negative:
Smoking in the rooms.
A few guests who have stayed in non-smoking rooms have reported spotting cigarette holes on their beddings. .