Positive Reviews
positive:
Close to Busch Gardens
Many guests appreciate the convenient location and say that Williamsburg area is easily accessible. Others find complimentary airport shuttle service fantastic, and note that the transportation is always on time and the drivers are friendly.
positive:
Accommodating staff
Most guests comment that the hotel staff is courteous, helpful, and quick to respond to any issues. Others mention that the front desk clerks always assist guests who are traveling with heavy luggage, and add that the housekeeping staff cleans the rooms daily without disturbing guests in the mornings.
positive:
Fabulous breakfast
Many guests say that the complimentary hot buffet breakfast, which includes eggs, cereal, sausages, fresh fruit, and coffee/tea is delicious, and note that the waiters are attentive. Others comment that the breakfast room is nicely decorated and there are enough tables to accommodate all guests.
Negative Reviews
negative:
Hallways smell of smoke
Several guests report that the hallways in the hotel smell of cigarettes, and note that even some non-smoking rooms smell of smoke. Others mention that the furniture in some rooms has burn marks.
negative:
Thin walls in rooms
Some guests point out that the walls in rooms are thin, and add that sounds from other rooms can be heard. Others comment that the temperature in rooms is difficult to regulate, and note that the air conditioner is loud.
negative:
Needs renovations
Several guests feel that the hotel is tired looking and needs updating, saying that the carpets in the hallways have stains and the ice machine is sometimes out of order. Others mention that the pool is often closed for construction.