Positive Reviews
positive:
Friendly and efficient staff
Many guests appreciate that the check-in and check-out processes are quick and efficient, and comment that the business center staff is professional. Others add that management of conferences and business meetings is impeccable, and note that the front desk staff is attentive, cordial, and accommodating to guests’ requests.
positive:
Superb breakfast
Several guests appreciate that eggs are cooked-to-order, the coffee is premium, and there is ample seating, and say that a wide variety of fruits are offered. Others add that the ingredients are fresh and locally sourced, and love the fresh bagels, muffins, and juices available.
positive:
Charming location
Many guests love the historic architecture of old Elizabethtown, and note that the Lincoln Heritage House is easily accessible. Others add that the nearby Fort Knox is also the home of the General George Patton Museum of Leadership, and say that excursions to the Jim Beam Distillery and Maker’s Mark Distillery, found on the famous Kentucky Bourbon Trail, are easily arranged from the front desk.
Negative Reviews
negative:
Rooms are small and dated
Some guests mention that the room appliances are a bit dated, the electrical outlets are faulty, and the lighting is dim, and dislike that the space between furniture is tight. Others add that there is limited space for wardrobe and luggage storage, and note that the faucets and showerheads are old.
negative:
Air-conditioning not effective
A handful of guests say that the air-conditioning units in the lounge don’t work effectively, and there is little ventilation in the hallways. Others add that it can get stuffy in the summer months.
negative:
Mobile phone reception is intermittent
Some guests comment that mobile reception on the property is patchy, and note data service is often not available for long durations. Others add that reception is intermittent in the general area as well.