Positive Reviews
positive:
Wonderful views of the sunset.
The resort is located on the beach and offers direct access to the sands and Pacific waters, two details that past guests have been enamoured with. Even better though are the sunsets on offer though. Guests have loved watching the sun set against the ocean from their accommodations.
positive:
Spacious, well-appointed rooms.
According to reports, hotel guestrooms, said to have been recently renovated, are spacious and well-appointed. Guests are pleased with the addition of a microwave, refrigerator and premium coffeemaker in each room, while in-room fireplaces (found in some rooms) are a highlight for some.
positive:
Tasty food at resort restaurants.
When it comes to dining, the resort's restaurants generally receive praise. Emily's Restaurant, which serves à la carte menu, is very popular, while the casino buffets are said to offer a good mix of food.
Negative Reviews
negative:
Smoky casino leads to complaints.
Many guests are put off by cigarette and cigar smoke from the casino, where smoking is permitted. Non-smokers in particular complain that smoke advances beyond the casino, permeating through many of the resort's public spaces, including restaurants and bars.
negative:
Staff attitude not always professional.
Reports indicate that customer service can be something of a mixed bag at the resort. While some guests enjoy pleasant interactions with employees, others complain that the attitude of staff is not always professional. Meanwhile, some employees are said to be unfriendly and unhelpful.
negative:
Long wait for food.
Although food receives a
good review at the resort, past guests have been less keen on the long wait
before eating. According to reports, getting a seat at a restaurant or buffet
is sometimes preceded by a long wait. Furthermore, after getting a seat, some guests
have been critical of slow service.