Hotel Quality Inn & Suites Richmond (Richmond, USA)

Many visitors gave the staff thumbs-up. When it came to making recommendations for the area, they were on the spot. As for other things that guests might need, like additional housekeeping or maintenance, they were friendly and quick. Overall, most people enjoyed their interactions with the employees.

Guests mentioned that they did enjoy the breakfast. Having a full option of hot and cold items is appealing to a majority of visitors. As for the taste or preparation, most diners felt that it was good to fair.

Visitors who weren't expecting anything extremely fancy felt that the hotel fit the purpose splendidly. It was economically priced and provided a level of cleanliness that they expected with a few added amenities such as the breakfast, fringe and outdoor pool.

Guests mentioned that certain aspects of the hotel seem dated. For instance, they mention issues like worn-out bedspreads, mold spots in the bathrooms, bathtub stains, smoke odors and an elevator that has seen better days.

Some visitors mentioned that the hotel is located in a less desirable area of town. While guests didn't report any particular issue, they did mention that the area feels a little bit sketchy and uncomfortable.

Guests mentioned issues such as bathrooms not been entirely clean. They also cited problems like sticky nightstands, dusty desks, un-vacuum floors and just overall lack of basic cleaning. A majority of visitors, however, mentioned that they felt the hotel was clean. So maybe it's just a matter of which room you're allocated for the night.