Hotel Quality Inn & Suites Hot Springs-Lake Hamilton (Hot Springs, USA)

Convenient to the highway and close to shops, restaurants, a horse track and amusement park, the hotel's location topped the list of things guests liked most about Quality Inn & Suites Hot Springs. .

Guests appreciated the hotel's staff and specifically mentioned Bobbie the knowledgeable and friendly receptionist who provided information on the local area. Some guests said Bobbie was one of the reasons they'd return for another visit. .

While Quality Inn Suites Hot Springs received a number of negative reviews, some guests described the beds as comfortable, the accommodations satisfactory and said that the hotel offered reasonable value. Others felt it was fine for a night or two.The in-room refrigerators and microwaves and the complimentary breakfast with biscuits, gravy and waffles were additional bonuses.

Numerous problems with Quality Inn & Suites Hot Springs were reported including broken door locks, leaking showers and toilets that didn't flush. The furnishings also came in for a share of criticism with guests complaining about old and faded upholstery, dirty carpets and thin and worn towels and pillows. Cranky air conditioning units and noise from neighboring rooms were also reported. Some unhappy guests who requested alternative rooms gave these failing grades also and many guests said they wouldn't return.

Several guests complained about mildew odors and stale cigarette smoke in non smoking rooms. Others were unhappy with the overall cleanliness of the hotel..

A number of uninvited guests including cockroaches and ants alarmed some of the paying guests at this hotel.