Positive Reviews
positive:
Nice rooms and amenities
Guests agree that the rooms at this hotel are well-appointed, nicely decorated to accommodate for a range of tastes, and cleaned to a superb standard so there are very few complaints regarding this aspect. Amenities around the hotel are also commended, with the pool and hot tub particularly popular.
positive:
Friendly, professional service
Reviewers are very positive about the service at this hotel. Most guests comment that they felt welcome and knew they were in excellent hands from the moment they checked in through to check out.
positive:
Location a highlight
Almost every review mentions something about the location in a positive way. With so many hubs of transport around, including two airports and two cruise terminals, many guests who stay in the hotel are en route to another destination, and most of those say the location was very convenient for them.
Negative Reviews
negative:
Problems with shuttle service
Several guests mention problems with the shuttle service offered by the hotel. Most of the issues were with timing, with guests left waiting for the previously-ordered shuttle for an unacceptably long time. In those instances reviewers report that staff were not able to resolve the issue quickly.
negative:
Low water pressure in showers
An unusually high number of reviewers comment on the water pressure. The comments are focused on the showers in particular, with past guests saying it is far too low.
negative:
Located on a busy street
According to reports this hotel is situated on a fairly busy street, though most guests say this was not an issue as far as noise concerns went.