Positive Reviews
positive:
Clean and quiet rooms
This hotel is not what you’d call ‘eat your dinner off the floor’ clean but the majority of previous guests have been satisfied with the level of cleanliness. There are some housekeeping oversights but nothing too significant. Most guests agree that the rooms are old but clean. Despite the nearby train depot, guests have also found the rooms quiet.
positive:
Great service from staff
Reviews indicate that the people who work here are one of the highlights of the property. Guests have found that front-desk services run smoothly and that the staff has a sympathetic approach to dealing with any issues. Plus, guests have noted many individual ways in which the staff has gone above and beyond to help.
positive:
Reasonably priced
Most guests have found the rates at the Quality Inn Clovis reasonable. It is certainly one of the more budget-friendly hotel options in the area. Adding to the savings offered by the reasonable room rates are freebies such as breakfast and parking.
Negative Reviews
negative:
Maintenance issues in rooms
Rooms here are generally clean but maintenance is frequently described as poor. The multiple problems reported by guests include faulty plumbing, holes in the walls, and exposed wires on hair dryers. Guests have also noted that the carpets need to be replaced.
negative:
Smoke smells
Previous guests have frequently mentioned that this hotel smells strongly of stale cigarette smoke. Unfortunately, this is even the case on a floor that is designated non-smoking. Plus, with burn holes in the bedding and carpets, rooms bear witness to previous smoking.
negative:
Public areas have a poor appearance
The lack of proper maintenance in the rooms extends into the public areas of this hotel. Guests have described the hallways as in a poor state of repair, dark, dingy, and cave-like. In the ground, guests have noticed trash.