Positive Reviews
positive:
Great service
Many guests appreciate the warm and attentive attitude of the front desk staff, and say that the concierge provides accurate and helpful information about the local bus routes, group discounts at nearby ski rental shops and local weather conditions. Others add that the manager accommodates requests for upgrades and changes to booking dates in a cordial manner, and love that the check-in process is quick.
positive:
Convenient location
Several guests say that the property is located close to the Utah Olympic Park, which offers many exciting activities including alpine slides, bobsled rides, ziplines and a family-friendly canyon adventure course. Others add that the nearby Mary G. Steiner Egyptian Theatre is a popular concert venue with a King Tut theme.
positive:
Impressive business centre
Many guests mention that the business centre has modern meeting rooms, large conference space and a team of dedicated event planning experts.
Negative Reviews
negative:
Rooms are drab
Some guests mention that the room lighting is inadequate, the beds are uncomfortable, and the decor looks drab. Others add that the bedding feels rough, and note that several power outlets don't work, the furniture looks dated, and the heating is insufficient.
negative:
Property feels isolated
A handful of guests comment that the property feels disconnected from the city life, and note that mobile phone service is not available in many areas. Others add that popular newspapers are not provided in the rooms or in the lobby, and dislike that there is no Internet service, and the telephone lines usually don't work during major storms.
negative:
No on-site dining
Some guests mention that breakfast, lunch and dinner are not served on the property, and add that coffee and tea are not available in the common areas. Others add that there are no vending machines, and dislike that the restaurants and cafes nearby close early.