Positive Reviews
positive:
Great location
Many guests comment that the property is located close to Capitol Plaza and within walking distance from many restaurants and bars. Others note that Ayala Mall is easily reachable, and add that there are several grocery stores in the neighbourhood.
positive:
Amazing views and free parking
Most guests state that the rooftop café offers amazing views of the surrounding area and hills, and add that the café is open late at night. Others mention that the onsite parking is secure and say that there are enough parking spots to accommodate all guests with cars.
positive:
Informative staff
Many guests note that employees are friendly and happy to arrange transportation to and from the airport, make dinner reservations at nearby restaurants, and assist guests with heavy luggage. Others comment that receptionists speak good English, and add that the check-in is quick.
Negative Reviews
negative:
Breakfast needs improvement
Several guests report that complimentary breakfast is basic and consists only of eggs, a small piece of meat, coffee, and artificial orange juice. Others state that waiters could use training in customer service, and say that meals at the onsite restaurant are on the expensive side.
negative:
Loud air conditioning
Some guests feel that the air conditioning is loud and add that it does not cool down the rooms. Others mention that doors in rooms are not soundproofed, and say that conversations from the hallway can be heard.
negative:
Small rooms with slow Wi-Fi
Several guests point out that rooms are small, with not enough hangers for clothes and uncomfortable beds. Others note that the Internet in rooms disconnects regularly, and add that Wi-Fi in other parts of the building is also unstable.