Positive Reviews
positive:
Rooms offer a comfortable stay.
Guest rooms at the Premier Inn Lancaster offer a good standard of comfort. Guests tend to describe the rooms in favourable terms and often note how clean they are. There are no luxuries when it comes to amenities but the basics are covered.
positive:
Attractive location.
Not only will this hotel place you within a few miles of Lancaster town centre, you’ll find that the nearby River Lune is the perfect place to enjoy a scenic walk. The hotel is also a good base for exploring further afield - beaches and national parks are
positive:
Top marks for customer service.
Ensuring that guests have an enjoyable stay seems to be a priority for the staff at the Premier Inn Lancaster. It appears that their efforts pay off - guests regularly remark how impressed they were by the standard of customer service on offer.
Negative Reviews
negative:
The restaurant may disappoint.
A number of reviews indicate that satisfaction in the on-site Brewers Fayre is less than guaranteed. Although some guests were appreciative of the play area for kids, others found both the service and the food was unimpressive.
negative:
Meagre provisions in the rooms.
Although the rooms are clean and comfortable, several guests were disappointed by the provisions. You may find yourself asking for more pillows, towels and tea and coffee supplies. Furthermore, some guests would have liked extras such as hot chocolate.
negative:
Some internal noise.
Despite the hotel’s location near the M6, external noise doesn't seem to be a huge concern. You may, however, be subjected to some internal noise - mainly because thin walls enable you to hear the comings and goings of fellow guests.