Positive Reviews
positive:
Superb holiday destination
Many guests appreciate the attractions nearby, such as the well preserved 13th century Mayan archaeological site at the ancient port city of Tulum, and the scenic coastal Highway 307 that straddles the Caribbean coastline. Others add that a major attraction is the nearby Mesoamerican Barrier Reef System, which is the second longest in the world, and love the convenient access to activities such as jet skiing, snorkeling, scuba diving and swimming in cenotes.
positive:
Friendly atmosphere
Several guests comment that the property is family-run, and appreciate that the owners personally attend to guests' requests. Others love the warm welcome reception, and say that the property has a homely atmosphere, the front desk staff is friendly, and the cafe in the art gallery provides a comfortable environment to mingle and socialize.
positive:
Eco-friendly facilities
Many guests appreciate that there are several solar panels on the roof that provide clean energy, and say that the spacious rooms and hallways let in plenty of natural light. Others add that a natural underground river system runs through the limestone foundation of the property and supplies ample natural water.
Negative Reviews
negative:
Noisy surroundings
Some guests mention that there is considerable noise from the construction site nearby, and add that the sound of trucks loading and unloading produce at the adjacent building is audible in the morning. Others say that the room walls are thin, and the sound of children running in the hallways is audible inside.
negative:
Rooms not maintained
A handful of guests comment that the bed sheets are stained, and the windows are not clean. Others add that the TV sets do not work properly, and the air conditioning is not effective.
negative:
Breakfast is unimpressive
Some guests note that the breakfast has limited items, and dislike that fresh fruit and juices are not available.