Positive Reviews
positive:
Location is great for a Chicagoland vacation
You're in a great place to be near to many Chicagoland attractions and sites of interest. Entertainment and sports venues, clubs, nightlife hotspots, shopping, and cool spots that characterize the area are in close proximity. Between the onsite activities and what's available nearby, you'll have plenty to do and see.
positive:
Attentive staff help make it a wonderful stay
The staff pay close attention to how everything is going for everyone, and what if anything is still needed for you to have a terrific stay. There's always someone around to help with luggage, reservations, tickets, and directions, and to give insider advice about what to see during your vacation.
positive:
Fabulous activities and packages for all ages
Pheasant Run Resort has a nice bunch of activities to keep kids interested and active during their time away from home. All ages are treated with the same high level of respect and attention, and there are specials and packages also tailored for adults, to further enjoy golfing, sports, and romantic getaway vacations.
Negative Reviews
negative:
Rooms are in poor conditions and have musty smells
The rooms could be improved upon, with upgraded fixtures, better furniture, and sharper cleaning. They seem more on the worn down side, and are plagued by musty and off-putting odors.
negative:
Resort rates are overpriced for mediocre amenities
Nothing seems outstanding about the onsite amenities to the point that justifies the pricing and resort fees. The extras just seem fair, and actually better and cheaper elsewhere. While it's nice to have a lot right there, it's over-hyped and not particularly rewarding.
negative:
Meals are disappointing and too expensive
The meals are also over-hyped, with the portions, presentation, and taste resulting in disappointment. The prices should be lower for menus that don't really impress.