Hotel Paso Del Norte, Autograph Collection (El Paso, USA)

Guests liked the fact that the hotel had character, which was evident just by looking at its exterior which stood out from surrounding buildings. They noted that whether you enter the building from the underground parking garage via the nostalgic elevator or walking through the front door, you will feel a bit like stepping back in time. The hotel bar boasts wonderful stained glass and the impressive staircase further adds to the hotel's charm.

The hotel is conveniently located within walking distance of the train station and Greyhound stop as well as the El Paso Museum of Art, a couple of movie theaters and several restaurants.

According to most guests, the rooms are tastefully decorated, quite spacious with a separate sitting area and is equipped with several power outlets. They noted that the bedding and towels were clean and that there were ample toiletries available.

The rooms could use some renovating as guests pointed out, because they found the carpet to be too worn, the mattresses to be saggy, the bathtubs' surface areas were scratchy, and some of the curtains had holes or stains on them.

A few guests reported housekeeping only performing a superficial cleaning, and that special requests for extra towels and pillows were not fulfilled.

Guests pointed out that while parking in the hotel's underground garage is provided, there weren't always spots available, and it also wasn't free. Guests also pointed out that not all rates include a complimentary breakfast, and several guests who had purchased such a package were denied the free meal once they checked in.