Positive Reviews
positive:
Close to Plaza de Espana
Many guests comment that Plaza de Espana is just a short walk away, and add that San Bernardo train/metro station is easily reachable. Others note that the historical centre is within walking distance, and say that many restaurants and bars can be found in the neighbourhood.
positive:
Attentive front desk employees
Most guests state that the employees are attentive, and add that receptionists can arrange sightseeing tours, make dinner reservations, and provide guests with maps of the city. Others like that clerks always assist guests with heavy luggage and mention that bartenders at the bar are friendly.
positive:
Fantastic maid service
Many guests comment that the maid service is excellent and say that rooms are always spotless. Others note that fresh towels are provided daily, and cite that cleaning staff does not disturb guests early in the morning.
Negative Reviews
negative:
Noisy air conditioning and slow Wi-Fi
Several guests report that the air conditioning is noisy and fails to cool down rooms. Others point out that the Internet in rooms is slow, and add that Wi-Fi in common areas is not reliable and keeps logging on and off.
negative:
Basic breakfast
Some guests note that breakfast is basic, and say that there is not much to choose from. Others comment that the breakfast room is small, and add that there are not enough tables to accommodate all guests.
negative:
Bathrooms need attention
Several guests point out that it is difficult to regulate the water temperature in the bathroom, and mention that the water pressure in the shower facilities is not powerful. Others say that it would be great to have more hangers for towels and clothes.