Positive Reviews
positive:
Relaxing spa
Many guests say that the Shakina Urban Spa offers state-of-the-art treatment rooms, a stylish ambience and rejuvenating therapies, and note that the staff is qualified and provide friendly service. Others add that the double-bedded treatment rooms are spacious and have subtle lighting, and love the relaxing jets of the spa tub.
positive:
Majestic conference facilities
Several guests appreciate that the five meeting rooms are flexible, and seating can be adjusted to accommodate large meetings and workshops. Others add that the LCD projectors and screens, video conferencing equipment and sound system are state-of-the art, and appreciate that dedicated staff provide secretarial assistance.
positive:
Convenient location
Many guests love the proximity to Industrial Revolution-era landmarks and attractions, such as the Victorian Birmingham Museum and Art Gallery, which showcases pre-Raphaelite masterpieces. Others add that the Birmingham Hippodrome is nearby and features ballets, musicals and operas in a grand theatre, and love that historic Aston Hall is close by.
Negative Reviews
negative:
Rooms are small and not maintained
Some guests comment that the linens are not fresh, the beds are uncomfortable, and the bathrooms feel cramped. Others add that there is limited space for wardrobe and luggage storage, the bathroom floors are stained, and say that the space between furniture feels tight.
negative:
Noisy atmosphere
A handful of guests say that the hallways, lifts and lounge are crowded and noisy when conferences and wedding receptions are held on the property. Others add that the room walls are thin, and the noise of the city centre traffic is audible indoors.
negative:
Intermittent connectivity
Some guests note that the wireless router is frequently offline, and dislike that signals are weak in the rooms. Others add that the connection frequently drops, the Internet connection is slow, and Wi-Fi is not available in some common areas.