Positive Reviews
positive:
Clean and fully equipped accommodations
Many guests say that the suites have stylish decor, fresh bedding and spotless bathroom floors, and mention that there is lots of space for wardrobe storage. Others add that the kitchen has a large oven and plenty of cookware, and love that the fridge has ample capacity, the countertops are wide, and there is sufficient space for in-suite dining.
positive:
Ideal location
Several guests comment that the property provides quick access to the Levi/Quebec Ferry, and love the cobbled streets lined with historical houses in nearby Basse-Ville. Others add that the Saint Etienne Church combines gothic and Renaissance design, and say that the Galerie Place Royale, also close by, feels like a step back in time to the era of Samuel de Champlain of New France.
positive:
Friendly and helpful service
Many guests say that the manager is accommodating and personally greets staff at the welcome reception, and note that the staff has a friendly attitude. Others add that tour assistance is helpful, and appreciate that the staff is experienced and knowledgeable about historical landmarks in the old town.
Negative Reviews
negative:
Limited dining options
Some guests note that the vending machines have a limited selection of snacks and refreshments, and say that breakfast is not available on site. Others add that there is no room service, and mention that reservations need to be made well in advance to book a table at recommended restaurants nearby.
negative:
Inadequate heating in common areas
A handful of guests say that heating near the reception area is inadequate, and note that the winters here are harsh. Others add that the hallways feel chilly during the winters.
negative:
Noisy environment
Some guests mention that the nearby streets are busy during morning rush hours, and there is significant noise in the common areas.