Positive Reviews
positive:
Good service and food.
For most reviewers, the level of customer service met or exceeded expectations for a four-star hotel. Personnel were described as helpful, attentive and friendly. Reviewers who dined in the restaurant generally thought the quality of the food and service was good.
positive:
Clean and comfortable throughout.
Very many guests were impressed by the level of cleanliness at the hotel. Most thought the rooms were spotless on arrival. In general, guests thought the rooms were spacious, bright, comfortable and well-appointed.
positive:
Great location, views and facilities.
Guests loved the location on the seafront, giving easy access to the beach and other outdoor activities. Many described the hotel as peaceful and relaxing. There was further praise for the views with reviewers recommending watching sunsets from the balcony. Those who preferred to relax on the hotel terrace thought the area was well-maintained with a refreshing outdoor swimming pool.
Negative Reviews
negative:
Claims of staff shortages.
Occasionally, reviewers reported sluggish service and long waits for hot drinks at breakfast. This prompted a few to question if staff numbers were on the low side. Some guests noted that not all staff spoke English, so if you know a few words of Spanish it may assist.
negative:
Some criticism of facilities.
Some guests thought the rooms in the hotel’s newer wing outshone the others, reporting issues like aging furniture and minor cleanliness matters. Some reviewers encountered a patchy Wi-Fi signal, while others were bothered by the seasonal air-conditioning, which was switched off in the cooler months. A lack of tea and coffee-making facilities in the rooms disappointed some guests.
negative:
Light sleepers encountered noise.
A coastal road passes on side of the hotel so occasional traffic noise bothered some light sleepers at night. A few visitors also described being able to hear noises from neighboring rooms.