Palma Real Hotel & Casino is a four-star hotel featuring twenty-four hour fitness facilities, a business center and complimentary self-parking. The hotel is just over eight miles away from San José Airport. Room amenities include air-conditioning, a LCD TV with satellite access, an in-room safe, a minibar, free wireless Internet access and a coffee/tea maker. Guests can enjoy daily housekeeping, a turndown service and free toiletries. Palma Real Hotel & Casino features a garden, a twenty-four hour front desk, ticket/tour assistance and a laundry service. Members of staff are fluent in Spanish and English. A complimentary breakfast is served each morning and twenty-four hour room service is available. The hotel’s onsite restaurant specializes in international cuisine and serves dinner only. The hotel is a mile away from Spirogyra Butterfly Garden and the Museum of Costa Rican Art.
The general consent amongst most guests was that the staff members are bilingual, vastly trained and very professional in carrying out their tasks. Their warm and pleasing demeanour makes it easy for them to build a strong connection with guests and this contributed to overall satisfaction.
Guests at the hotle are offered a complimentary buffet breakfast which is really skillfully prepared. There is an array of hot and cold dishes served and most guests were spoilt for choice because of the diversity of the dishes on offer.
The free airport shuttle provided was a huge plus to many guests who had flights to catch. The shuttle was on time and had enough seating capacity. Guests with early morning flights were easily accommodated as its operating hours started quite early.
Quite a number of guests complained about the walls which appeared to be too thin. Noise from television sets and loud conversations carried easily from room to room. Majority of the affected were the light sleepers could not have a restful night's sleep.
The Wi-Fi signal is very weak if at all present in some of the rooms. Slow speeds are also experienced in a few public areas.
Some guests have complained about the pricing of items such as room rates, drinks and food items. They felt that they were overpriced and that did not meet their standards.
No, Hotel Palma Real doesn’t offer pool areas.
No, Hotel Palma Real doesn’t allow pets.
Yes, Hotel Palma Real provides Parking for guests.
Check-in at Hotel Palma Real is available from: . Check-out time is by .
Hotel Palma Real is located in 200 Mts. Norte del ICE Sabana Norte, 694-1005, San José, Costa Rica.
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