Hotel Palazzo Sitano (Palermo, Italy)

Reviewers mostly thought the rooms were comfortable, spacious and clean at this beautiful 18th century Palermo townhouse. Many visitors remarked that it appeared to have been sympathetically-restored with stylish, modern interiors.

Restaurants, bars and convenience stores were nearby, which guests appreciated. It was also conveniently-located for easily reaching shopping areas, transport links and historic sites in the city center. If you're bringing the car, other motorists often noted that parking near the hotel was tricky. However, staff were able to arrange a valet parking service for those who wanted it.

Most reviewers were positive about the customer service they experienced at this hotel. Personnel were described as friendly, helpful and attentive. Occasionally, guests encountered a language barrier with some personnel.

There were infrequent claims of ineffective air-conditioning in the rooms from some guests. Other visitors reported that certain rooms lacked much natural light and that there was sometimes mold in bathrooms.

Internet access was more than adequate for most guests, but a few reviewers reported an occasional patchy Wi-Fi signal in some parts of the building. Some reviewers were frustrated to only receive one hour of free Wi-Fi daily. However, there were Internet terminals for guests to use in the lobby.

Despite soundproofing measures in guest rooms, some light sleepers struggled to get a good night's rest when staying in rooms facing the main road. On top of traffic noise, there was late-night noise from nearby bars and pubs, which peaked at the weekends. Some reviewers recommended light sleepers to avoid street-facing rooms.