About Palazzo
Suitable for business travellers, Palazzo is a four-star hotel featuring concierge services, a 24-hour business centre and a 24-hour fitness centre. The hotel is a kilometre away from Basel Historical Museum.
The modestly furnished rooms receive daily housekeeping and contain an in-room safe, free Wi-Fi, a small lounge, soundproofed windows, a flatscreen TV and a minibar.
Palazzo features a terrace, luggage storage, laundry services, a garden, a terrace and self-parking. Free newspapers are provided in the lobby.
Drinks are available at the lounge and a breakfast buffet is served daily at a surcharge. Top rated restaurants in the area include Brasserie Volkshaus Basel and Cantina Don Camillo.
Guests relying on public transportation will be pleased to find that the hotel is one and a half kilometres from Basel SBB railway station. Kunstmuseum Basel is a ten-minute walk from the premises and Room Escape Basel is a short stroll away.
Positive Reviews
positive:
Fantastic buffet breakfast at the hotel
Most guests loved the buffet breakfast that was well prepared and presented. The food was delicious and in abundant. Even those on special diets felt well catered for. The breakfast area is also large enough to house a huge number of people.
positive:
Members of staff are exceptionally helpful
Guests were pleased with the customer service at the hotel. The staff will make you feel right at home and as part of the family. Queries and complaints are quickly solved any concerns a customer may have are handled properly. The whole team is caring and always ready to lend a hand. Nothing is too much trouble for them.
positive:
Clean, fresh and roomy guestrooms
Guests were pleased with the conditions of their rooms. The rooms are clean, fresh and very well-maintained. The ever present cleaning team is always devoted to its duties as they often do a detailed cleaning.
Negative Reviews
negative:
The Wi-Fi signal in the hotel wasn't good
Guests who used the hotel's wireless Internet signal were a bit frustrated because of the very slow connection experienced in some rooms. The speeds weren't suitable for heavy web browsing.
negative:
Rooms facing the street get a bit noisy
If you want to occupy rooms facing the street, the noise levels are quite high. This does not go well for those looking for a quiet vacation or a serene night's rest.
negative:
The hotel is a bit high-priced
According to some guests who stayed at the property, they felt the rooms were too pricey. Once you took into account the room rates versus what was provided in the room, they felt the rooms weren't worth that much.