Hotel Palacio Azteca (Tijuana, Mexico)

Many reviewers praised this hotel's customer service. Staff were mostly described as hospitable, friendly and helpful. Positive opinions were also expressed about the restaurant food. Most diners liked the wide choice on offer at the breakfast buffet and the authentic Mexican dishes served for lunch and dinner.

The majority of reviewers said guest rooms were spacious, clean and comfortable with modern facilities. Some called the decor neutral; others felt it was a bit bland. Housekeeping and cleanliness standards were largely reported to be good.

With shops and restaurants nearby, free secure parking and an inviting swimming pool, most guests thought this hotel was conveniently located, offering good facilities and comfort at competitive rates. Quite a few reviewers said the room rates and restaurant prices were fairly reasonable for an upscale hotel, adding that their stays represented good value for money.

Despite soundproofing measures like double-glazed windows in the rooms, several reviewers thought that traffic noise was difficult to exclude at this hotel, which was nestled between two fairly busy roads. Traffic wasn't the only source of noise; some light sleepers could hear sounds from corridors and adjacent rooms as well.

Occasional reviews mentioned difficulties connecting to the free Wi-Fi service in some guest rooms.

A few reviewers thought certain rooms would benefit from some updating and modernization. Critics said some showers suffered from occasional water supply interruptions or that the rooms had unreliable air-conditioning.