Positive Reviews
positive:
Prime location
Many guests say that the property is located in Ipanema - an affluent neighbourhood that features a fabulous promenade, easy access to the beach and a pleasant environment for bike rides. Others add that the nearby Tijuca Forest has hiking trails, caves and waterfalls, and note that the neighbourhood of Santa Teresa, also close by and famous for its narrow winding streets, is a famous spot for tourists and young trendy artists.
positive:
Outstanding amenities
Several guests say that the Whirlpool tub, treatment rooms and exercise equipment in the fitness centre are impressive, and comment that the steam room is comfortable and relaxing. Others add that the water temperature in the pool is comfortable, and appreciate that the area is well maintained, and there are fresh towels available in the changing area.
positive:
Impressive breakfast
Many guests appreciate the wide variety of exotic tropical fruits, the freshly brewed premium Brazilian coffee and oven-baked breads available for breakfast. Others love that the eggs are organic and made-to-order, and note that there is ample seating, and the large windows allow plenty of natural light inside.
Negative Reviews
negative:
Service needs improvement
Some guests mention that the front desk staff is not prepared with booking details at check-in, and dislike that the process is cumbersome and time-consuming. Others add that housekeeping is not regular, the manager is rarely visible in the common areas, and the tour desk staff can be rude and unprofessional.
negative:
Rooms are basic
A handful of guests mention that the furniture and appliances look dated, the bathroom amenities are basic, and the air conditioning is not effective in the summers. Others add that premium TV channels are not available, and the reception is poor.
negative:
Limited laundry service
Some guests dislike that urgent laundry and ironing services are not available.