Hotel Okura Macau (Macau, China)

This hotel, being Japanese-themed, offers guests a typical Japanese experience. Guests have taken delight in the Japanese dining, hospitality and all-round environment of this hotel making it a truly memorable escape from the norm.

Reviews make mention of the excellent amenities offered by this hotel. The on-site spa, massage service, sauna and beauty salon are among the most appreciated and highly valued features of this hotel and have been the subject of many guests' satisfaction.

This hotel offers a delightful location close to many popular places of interest. Guests are within walking distance of fine dining, shopping, entertainment and site-seeing areas and, for areas not within close proximity, guests are offered a range of transport options, including a hotel shuttle service.

Guests have expressed their disappointed in the Wi-Fi offered at this hotel. In public areas guests have enjoyed a strong Internet connection. However, in rooms, guests have struggled to maintain a decent Wi-Fi signal and have had to deal with a slow Internet as a result.

Although it is not the case with all staff members, there have been some reviews that express disappointment in some of the staff members for being impolite, disorganised and, in some instances, rather rude.

For some reason, the check-in process at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel. Checking in at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel.