Hotel Novotel Phuket Resort (Patong Beach, Thailand)

The hotel's staff members are very jovial and hospitable. They go out of their way to assist you and make your stay as peaceful and enjoyable as possible. They are also gladly accessible and give you all the information you need. .

The furniture is well maintained, modern and tastefully selected. The bathrooms are clean and daily housekeeping is available in all of the rooms. The rooms are spacious, suitable for families with children and well arranged. Public areas are also very clean and easy to navigate. .

There is plenty of choice at the hotel's onsite restaurant. The restaurant is quite large and spacious enough to occupy many guests. The quality of the food and desserts offered is also very high. .

A few guests have complained about the room service being way overpriced and the food that it's way high than other similar hotels. Those affected felt that they didn't get good value of their money during their stay. .

A number of visitors complained about the walls which appeared to be too thin. Noise from television sets and loud conversations carried effortlessly from room to room and those who were light sleepers could not have a quiet night's sleep.

The wireless internet connection is quite weak in a few of the rooms. Some guests could barely connect to the network while others browsed at such slow speeds that it was hardly usable unless you were a very light user.