Hotel Novotel Mexico City Santa Fe (Mexico City, Mexico)

Travellers generally enjoy the hotel's location in the Santa Fe business district, describing the area as safe, quiet, and filled with good restaurants and shops. Though the historic and cultural attractions of Mexico City are not too far off, heavy traffic on the major routes can result in a long day for sightseers.

The rooms are widely described as clean, spacious, and well maintained, with simple, modern decor and reasonably speedy Wi-Fi. The gym is on the smaller side but adequately equipped, and the outdoor, rooftop pool and terrace are widely appreciated. Travellers generally find the price to quality ratio very fair.

Most travellers are pleased with the overall level of customer service at the hotel. The front desk staff are widely described as friendly and professional, pleased to assist with booking tours or other inquiries. Many guests also send their compliments to the chef on the rich breakfast buffet, and enjoy polite, attentive service from the wait staff.

While the pool is inviting, some travellers have found the water temperature too cold, while others feel a small bar would be a great improvement to the terrace area.

With so many restaurant options close by, guests report that the on site restaurant is very quiet for lunch and dinner, and the a la carte menu does not seem to be as popular as the breakfast buffet.

Long waits for valet parking, housekeeping oversights, and an ineffective resolution of reported room maintenance or similar customer satisfaction issues have dragged some otherwise "very good" reviews down into "average."