Hotel Novotel Ambassador Seoul Gangnam (Seoul, South Korea)

Guests staying at the hotel are made to feel welcome by a friendly and professional team of employees, reports indicate. From personable front desk clerks and knowledgeable concierges to friendly housekeepers and polite serving staff, hotel employees are said to deliver first class customer service across the board.

The hotel is located in the Gangnam district of Seoul, an area of the city that serves as a business district and tourist area. Hotel guests report that there are many food, drink, and shopping choices nearby, while Gangnam station - a short walk from the hotel - offers access all across the city.

The hotel offers a complimentary breakfast buffet that is said to be extensive and high in quality. Past guests have enjoyed the variety on offer, pointing out that the tasty offerings make for an ideal start to the day.

Previous reviews of the hotel suggest that not all accommodations are in a similar condition. While guests find recently-renovated rooms to be stylish and comfortable, those unlucky enough to be placed in a non-renovated room have described their accommodations as being outdated and not always pleasant.

A number of guests have expressed disappointment at the fact that several on-site facilities require you to pay extra. According to reports, guests must pay a surcharge to use the likes of the spa, fitness centre, and pool. Meanwhile, room service and restaurant costs are said to be high.

Reports have indicated that housekeeping at the hotel doesn't always hit the mark. A number of guests have arrived to find their room dusty and unkempt, while some report that housekeeping isn't always completed on a daily basis.