Positive Reviews
positive:
Great location in the heart of Busselton.
Travellers frequently cited the excellent location as the highlight of their stay. The hotel is steps from the centre of town, putting guests a stone's throw from the beach, shops, restaurants, and Busselton attractions such as the famous jetty.
positive:
Spacious, well-appointed, and cosy suites.
The rooms and apartments were generously-sized and furnished with very comfortable beds according to visitors. The accommodations were also said to be nicely equipped with good self-catering facilities, which, along with the spacious rooms, made the hotel ideal for families and for longer stays.
positive:
Friendly staff provides good service and food.
The hotel staff received high praise for their friendliness and professionalism. Reviewers stated that the employees were highly attentive to guests' needs and added that The Ship Inn provides great food and drinks in a nice atmosphere.
Negative Reviews
negative:
Bathrooms are cramped and need attention.
Many reviews noted that the bathrooms were unfortunately not as spacious as the rooms and were in need of some maintenance. People reported broken fixtures and a lack of places to put things, saying that larger people might have trouble with the tiny toilet area.
negative:
Busy area draws some noise.
While the downtown location was a favourite of many, guests said that the busy area does cause disturbances. Travellers noticed considerable noise coming from the parking lot which services multiple businesses as well as loud music coming from the pub on the weekends.
negative:
Cleanliness issues are not uncommon.
A number of visitors discovered some cleanliness problems upon arrival, stating that the rooms needed more thorough housekeeping and a deep clean. Common issues included stained curtains and dirty carpets.