Positive Reviews
positive:
Amazing bathroom design.
The bathrooms are big and have great layouts. The bathroom floors do not get flooded and the toiletries are of good quality. All amenities are modern. In addition, the water supply is stable and the showers emit strong currents of water.
positive:
Picture perfect views can be seen.
Your trip to Madrid will be extra special, thanks to the NH Collection Madrid Paseo del Prado. You are encouraged to book the rooms with Jacuzzis to make the most of your stay. All rooms boast spectacular views of the Fountain of Neptune, Prado Museum, and the Paseo.
positive:
Helpful and honest staffs.
The staff never hesitates to help you in any way they can. The employees go out of their comfort zones to bring you the VIP treatment you deserve. For example, if you lost valuables while exploring Madrid, the staff contacts the police until your things are found.
Negative Reviews
negative:
Walls have few scratches.
Some rooms have wallpaper which are torn, scratched, or stained. However, the marks are not that big. The overall ambience of the rooms is not affected by these things. In addition, the rooms have brilliant lighting, elegant designs, and big spaces, so you won’t mind this issue.
negative:
Minor issues with the air conditioners.
Some air conditioners emit strange noise or have leaks. If you are troubled by these issues, please call the staff. Someone will come to fix the problem as soon as possible. In the meantime, you can opt to open the windows and use electric fans.
negative:
Language barrier.
Most of the employees cannot speak English well enough to understand you the first time you speak. You have to construct your sentences as simple as possible. Moreover, you are advised to talk to the manager directly or to the staff at the front desk to avoid misunderstandings.