About Hotel Nexus; BW Signature Collection
Nexus is a three-star hotel featuring a twenty-four hour business center, fitness facilities and a free ferry terminal and train station pick-up. This family-friendly hotel is just a short drive from Woodland Park Zoo.
Each of the 169 rooms is air-conditioned and contain amenities such as a coffee/tea maker, a refrigerator and a microwave. In-room entertainment consists of an iPod docking station, complimentary wireless Internet access and a flat-panel TV with access to cable channels and premium movies.
Nexus features an outdoor pool, laundry facilities, luggage storage and ticket/tour assistance. The members of staff are fluent in Chinese, Korean, Spanish, English and Arabic.
The hotel’s onsite restaurant serves lunch and dinner. Guests are offered a complimentary buffet breakfast each morning.
The hotel is a short walk to the Northgate Mall shopping center and a ten minute drive to downtown Seattle.
Positive Reviews
positive:
Competent, friendly and qualified staff
The members of staff are very proficient and welcoming. The office staff are multilingual, friendly and know how to handle the guests in a professional manner. They always seem eager to help and ensure your stay to be as comfortable as possible. They do check-in and check-out processes in a quick and in a well-organized way.
positive:
The breakfast spread is varied and well prepared
The hotel offers guests a complimentary buffet breakfast. Majority of the guests were very pleased by the breakfast menu as the dishes were skilfully prepared and there was a wide selection when it came to the hot dishes.
positive:
The rooms are clean and the beds very cosy
Guestrooms are spacious, warm and very clean. The mattresses and pillows are comfortable and the bathrooms are well maintained. The kitchens are quite well equipped and have a microwave, refrigerators and kettle among other appliances.
Negative Reviews
negative:
Bathrooms had an odour and poorly maintained
A few guests were disturbed by the damp and oppressive smell in the hotel's bathrooms. The bathroom towels absorbed the bad odour rendering them almost unusable if you had a sensitive nose.
negative:
The hotel's internet connection was not stable
A few guests felt that the hotel's wireless internet connection had very poor strength. The slow speeds are mostly experienced during nighttimes when the number of users increases. Those affected were frustrated because the signal was prone to drop as one moved from room to room.
negative:
The mattresses and pillows were not comfortable
A number of guests complained about the comfort levels of the beds. The mattresses and pillows were generally thought to be soft and old to some. This made for the poor sleep quality for some guests.