Positive Reviews
positive:
Convenient roadside location
Guests in town to discover Springfield's connections with Abraham Lincoln loved being just off Interstate 55 for easy access to downtown for visiting his presidential library, home and tomb. Another bonus was the wide range of convenience stores, roadside restaurants and gas stations in the immediate vicinity.
positive:
Clean, comfy and affordable rooms
There was plenty of praise for the modernized rooms with laminate flooring and fresh decor, which guests often said were simple but clean and comfortable enough for the needs of most budget-conscious travelers. Many reviewers said the rooms were well-kept although a few felt they were rather small. Due to its affordable rates, reviewers often said this motel represented good value for money. The ample free parking was a bonus as was the pet-friendly policy.
positive:
Guests upbeat about customer service
Guests appreciated the good customer service at this motel, often describing personnel as welcoming, friendly and efficient.
Negative Reviews
negative:
Wi-Fi wasn't free
It surprised many reviewers that Wi-Fi access wasn't free. Even though the fee for access was nominal, many users were disappointed by the network's sluggish speeds and unreliable signal.
negative:
Cleanliness and maintenance issues reported
Critics were disappointed by certain cleanliness and maintenance issues they encountered such as bathrooms that weren't cleaned satisfactorily or bedroom floors could have been better swept. Some reviewers called for the exterior of the property to be spruced up. Another cleanliness downer was accumulations of hair and dust in some rooms.
negative:
Nuisance noises and smells
There were occasional reports of lingering smoke smells in some areas of the building and pet odors in some rooms. Meanwhile, light sleepers blamed thin walls for enabling them to hear noises from connecting rooms at times.