Positive Reviews
positive:
Customer service won approval
Guests spoke highly of the customer service provided by professional, responsive and friendly members of staff. Many also appreciated the presence of on-site security guards. Animal lovers were pleased with the pet-friendly policy.
positive:
Roadside location near dining and downtown
According to many travellers, this motel enjoyed a convenient location just off Interstate 5 at the northern edge of downtown Sacramento. In particular, guests liked the way they could enjoy a pleasant riverside walk to get to the old town area with its heritage buildings and historic sites. Non-drivers liked the proximity of bus stops and a Greyhound bus station. Moreover, there were parks, places to eat and filling stations in the immediate vicinity. The free parking was a bonus for drivers, who also said it was straightforward to reach golf courses, shopping malls and the airport.
positive:
Popular new look rooms were clean
There was frequent praise for the remodelled rooms with hard floors and colourful decor. Visitors often said they enjoyed the cosy beds. According to many travellers, the rooms were suitably clean, comfortable and well-maintained. Those prioritizing affordability were pleased with the affordable room prices and often remarked that they got decent value for money.
Negative Reviews
negative:
Unpopular Wi-Fi charges
It disappointed reviewers that there were charges for Wi-Fi access. Several critics also claimed they faced slow speeds and a frustrating login process.
negative:
Critics noted shortcomings with motel
Minor cleanliness issues were reported in several rooms such as inadequately cleaned bathrooms and the occasional encounter with cockroaches. Light sleepers commented that certain rooms facing the freeway were exposed to occasional traffic noise.
negative:
Occasional check-in grumbles
Although many guests experienced a hassle-free check-in, others disliked the process of running guest names through police databases on arrival. There were claims it caused unnecessary hold-ups during check-in for some reviewers.