Positive Reviews
positive:
Handy location off the Pomona Freeway
This motel’s location just off the Pomona Freeway in the Rowland Heights suburb east of Los Angeles suited guests well as it was within easy driving distance of beauty spots, shopping malls, golf courses, industrial areas, theme parks and colleges. Downtown Los Angeles was also within easy reach by car. Reviewers praised the wide choice of dining options, convenience stores and gas stations in the vicinity. Motorists were delighted there was free parking on-site.
positive:
Upbeat about revamped rooms and shared facilities
Visitors appreciated the revamped rooms with new look decor and carpet-free flooring, often saying they were well-cleaned and comfortable. Budget-minded guests loved the normally reasonable room rates for the area. There was also praise for the inviting outdoor swimming pool and sundeck overlooked by palm trees.
positive:
Praise for customer service
The reportedly pleasant, welcoming and helpful personnel provided good customer service and usually enabled a hassle-free check-in. Reviewers traveling with their four-legged friends liked the way pets were allowed in selected rooms.
Negative Reviews
negative:
Annoying smells and noises
For several light sleepers, noise from adjoining rooms and walkways sometimes traveled too easily through thin walls and caused a nuisance. Moreover, certain rooms were exposed to occasional traffic noise from the nearby highway. Critics also disapproved of lingering smoky smells in some rooms.
negative:
Drawbacks reported in some rooms
Critics sometimes remarked that they found certain rooms too small and there was also occasional criticism of cleanliness and maintenance issues. These included stained bedding, bedroom floors and bathrooms that could have been better cleaned, non-functioning power outlets and low water pressure.
negative:
Disapproval of Wi-Fi charges
Reviewers were unhappy that they had to pay a small additional charge to use the motel’s Wi-Fi service. Furthermore, some critics said network speeds and coverage could have done with a boost.