Positive Reviews
positive:
Praise for new look rooms
Reviewers spoke highly of the smartly remodelled rooms. Many said the accommodation was nothing fancy but that it did manage to be well-cleaned and was more than adequately comfy and spacious for a stopover. Several guests also mentioned that they enjoyed pleasant city and mountain views from their rooms. Budget-minded travellers welcomed the comparatively low room prices for the area, often adding that they got fair value for money.
positive:
Great customer service
Many visitors sang the praises of the customer service and hassle-free check-in provided by pleasant, attentive and helpful personnel. The pet-friendly policy appealed to animal lovers.
positive:
Convenient location for the airport
Air passengers using Phoenix Sky Harbor International Airport loved the proximity of this motel to the terminal. Another bonus was that there were light rail and bus stops nearby to make it easy to get around Phoenix without the car. Drivers liked the free parking and the proximity of Interstate 10, enabling straightforward access to downtown plus sports arenas, city attractions, parks and universities. Moreover, there were handy amenities like petrol stations, convenience stores and restaurants close by.
Negative Reviews
negative:
Nuisance noises and smells
Light sleepers unlucky enough to have loud neighbours noted that nuisance noise sometimes travelled rather easily through thin walls. Aircraft and train noise from the nearby airport and railway lines also bothered some guests. Unpleasant musty smells or lingering smoky odours were detected in certain rooms too.
negative:
Minor maintenance and cleanliness issues
Inadequately cleaned bedding and bathrooms, cigarette burns, marked walls and slow-draining water were among the minor cleanliness and maintenance problems reported by travellers in some rooms.
negative:
Unpopular Wi-Fi fees
The lack of free Wi-Fi frustrated many guests who resented having to pay a small charge for access. Slow speeds and unreliable coverage were also encountered by some critics.