Hotel Motel 6 Houston - Westchase (Houston, USA)

Many guests expressed positive opinions about the customer service provided by a pleasant, helpful and attentive team of employees. Animal owners were delighted with the pet-friendly policy.

It appealed to guests that there were conveniences such as bus stops, petrol stations and lots of dining options in the vicinity of this property in the Westchase district of Houston. Motorists said being just off the Sam Houston Tollway put them within easy reach of downtown as well as parks, golf courses, academic institutions and sporting venues. The ample free parking was another plus for drivers.

According to many travellers, the new look rooms with colourful decor and carpet-free flooring didn't offer five-star luxury but were more than satisfactorily clean and comfy for a quick stay. Guests approved of the way their rooms were well-maintained. The inviting outdoor swimming pool was also singled out for praise.

The policy of charging guests for Wi-Fi access came as a disappointment to many reviewers. Some critics also claimed the network speeds and coverage were poor at times.

Cleanliness problems bothered critics in some rooms. These included lingering smoky odours, sporadic housekeeping visits, encounters with the occasional cockroach and insufficiently cleaned bathrooms. Several travellers also claimed their rooms were too small. The barebones format went too far for some critics who wished there had been breakfast available as well as additional comforts provided in the rooms like tea and coffee-making facilities, fridges and microwaves.

Certain visitors voiced mild concerns about security when they saw possible non-guests hanging around the premises. However, there were security guards on-site to put guests' minds at rest.