Positive Reviews
positive:
Modern, well-equipped rooms were appealing
Reviewers liked the way the redesigned rooms with flat-screen TVs and wood-effect floors were usually well-cleaned and comfortable. Many guests remarked that their rooms were well-equipped with microwaves, ironing equipment and mini-fridges. The usually reasonable room rates appealed to those prioritizing affordability.
positive:
Good customer service experienced
Many travellers said they dealt with helpful, pleasant and professional members of staff who provided a good level of customer service. Those travelling with their furry friends welcomed the pet-friendly policy.
positive:
Popular location for El Paso Airport
Air passengers using El Paso International Airport, which was just a short drive away, loved the location of this motel in the city's north-eastern suburbs. Furthermore, there was a handy free airport shuttle service to take the hassle out of the short journey to the terminal. Drivers liked the well-lit free parking and said it was straightforward to reach downtown attractions, shopping malls, sports venues, US-Mexico border crossings and military sites. Diners liked the way there were places to eat in the immediate vicinity. Moreover, there were bus stops, petrol stations and shopping options nearby.
Negative Reviews
negative:
Minor cleanliness and maintenance issues
Stained bedding, insufficiently cleaned floors and blocked drains were among the minor maintenance and cleanliness issues which annoyed guests in certain rooms.
negative:
Obstacles to sleep encountered
Light sleepers occasionally claimed nuisance noise from neighbouring rooms and corridors was too easily audible. There were also reports of irritating aircraft noise from the airport nearby. Musty smells and lingering smoky odours also proved to be off-putting for several visitors. Moreover, some travellers claimed they struggled to regulate the room temperature.
negative:
Mixed feelings about free Wi-Fi
Even though most guests were pleased with the free Wi-Fi network at this property, some critics took issue with an occasionally unreliable signal in several parts of the premises.