Positive Reviews
positive:
Convenient location for the airport
Most guests found the location highly convenient for a layover before or after using Des Moines International Airport, which was only half a mile away making it close enough to reach on foot if you're not driving. Moreover, reviewers appreciated the proximity to roadside amenities like eateries, gas stations and convenience stores.
positive:
Praise for basic but adequate rooms
The rooms were often described as being clean and comfortable enough for a shorter stay. Coupled with the affordable rates, many guests felt their stays represented fair value for money. The pet-friendly policy was another bonus as were freebies like parking, morning coffee and expanded cable channels.
positive:
Positive about customer service
Customer service at this motel was often praised by visitors. Reviews frequently described personnel on the 24-hour front desk as professional, likeable and helpful.
Negative Reviews
negative:
Grumbles over Wi-Fi, noise and odors
The lack of free Wi-Fi was a nuisance for the majority of reviewers. Some of those who paid for access were disappointed by slow speeds and patchy coverage. Damp smells and stale smoke smells were another nuisance in some of the non-smoking rooms. Elsewhere, light sleepers were sometimes bothered by noise from neighboring rooms or occasional aircraft noise.
negative:
Criticism of older rooms
Critics said some of the rooms were outdated and would benefit from a refresh to address reported issues like cigarette burns on furniture and linens, old TVs, aging carpets and tired-looking bathrooms with mold in showers or dirty shower curtains. There were also claims of aging mattresses in some rooms, although plenty of reviewers found the beds to be comfortable.
negative:
Claims of patchy housekeeping
Sometimes housekeeping reportedly skipped over certain rooms or failed to clear away trash from previous clients. There were infrequent claims of encounters with pests too.