Positive Reviews
positive:
Good value and flexible
Plenty of reviewers remarked that this straightforward motel offered decent value for money due to its affordable rates and flexible policies such as allowing pets. In terms of cleanliness and comfort, many guests said it was perfectly adequate for a short stay. Freebies like parking and morning coffee were a bonus, although visitors often called for a more extensive breakfast offering. Some critics also disliked the thin towels and limited supplies of bathroom consumables.
positive:
Handy roadside location
Guests mostly liked the handy roadside location just off highway I-95 close to eateries and amenities for motorists. However, some guests were disappointed not to be nearer to Boston.
positive:
Praise for rooms and beds
There was frequent praise for the spacious and modern rooms which boasted wood-effect floors and colorful, minimalist decor. However, some critics described the rooms as feeling a bit sterile or lacking character. The beds were often described as being comfy, but proved too firm for some guests' liking.
Negative Reviews
negative:
Paying for Wi-Fi was unpopular
Charges for Wi-Fi attracted criticism from many reviewers because they often said they were used to getting it free of charge at other no frills accommodation they had stayed at previously.
negative:
Mixed reports on cleanliness and service
Reviewers' opinions over cleanliness and customer service were mixed. Some guests said personnel at reception were pleasant and helpful; others claimed complaint handling could have been better or that there were occasional billing errors. In terms of cleanliness, many guests were more than satisfied with housekeeping standards. However, others claimed there was dust and hair in some rooms or mold in some bathrooms. Some linens were reportedly worn, stained or had holes in them.
negative:
Occasional interruptions to the hot water supply
Some critics reported problems with the hot water supply, describing it as occasionally unreliable.