Positive Reviews
positive:
Handy location was relatively tranquil
Despite its proximity to highway I-69, many guests said they found this motel to be relatively peaceful and there were only isolated reports of nuisance traffic noise. Motorists appreciated the roadside amenities like restaurants, convenience stores and gas stations that were close by. Reviewers also liked being just a short drive from downtown Anderson and Hoosier Park Racing & Casino. The easy access to downtown Indianapolis along Interstate 69 was another bonus.
positive:
Customer service praised
Reviewers were largely upbeat about the customer service, often describing personnel at reception as friendly and welcoming, although a few critical voices said the complaint handling was poor at times.
positive:
No frills option was decent value for money
Thanks to its competitive room rates, many guests thought this property offered fairly good value for money because the accommodation was straightforward but adequately clean and comfortable for a quick stay. There was praise for facilities like the indoor pool and hot-tub, often described as pleasant or inviting, and the reportedly reliable free Wi-Fi network. Budget-conscious visitors welcomed other guest perks like free morning coffee and free parking.
Negative Reviews
negative:
Claims some rooms had drawbacks
There were claims from some quarters that the property would benefit from further revamping in order to address problems like tired-looking furniture and poor TV reception in some rooms. Some critics took issue with the bathrooms for being smaller than they were used to.
negative:
Occasional cleanliness grumbles
Although most reviewers felt the rooms were well-cleaned, there were occasional claims of encounters with pests, dirty floors in some rooms and trash beneath some furniture. A few critics thought there were bathrooms that could have been more thoroughly cleaned as well.
negative:
Smoky smells
In some parts of the building, guests claimed they could smell tobacco odors despite the motel's smoke-free tag.