Hotel Montage Deer Valley (Park City, USA)

The helpful, efficient and friendly employees reportedly made guests feel right at home and offered great customer service. Diners liked the catering, often commenting that the food was delicious in the five on-site restaurants including a fine dining restaurant and a cosy pub with a bowling alley.

Travellers loved the way there were bus stops and ski lifts next to this property overlooking historic Park City in the Wasatch Back region of Utah. There was also easy access to hiking and biking trails. Downtown Park City was a short drive away with its restaurants, shops and museums. Drivers could also easily get to Salt Lake City with its international airport.

According to many reviewers, the guest rooms, suites and residences at this accommodation were beautifully-appointed, spacious and clean with cosy beds featuring luxurious linens. It appealed that the accommodation was well-equipped with hairdryers, marble bathrooms, gas fireplaces and under-floor heating in the bathrooms plus private patios or balconies. Visitors also admired the mountain and resort views on offer through the floor-to-ceiling windows.

Some guests who paid a premium to stay at peak times occasionally expressed doubts about whether they got such good value for money. Others felt the customer care lost some of its personal touch or claimed they struggled to get seats at their favourite on-site restaurants when the resort was at its busiest.

Some motorists weren’t keen about paying for parking at this high-end property and expressed surprise that it wasn’t provided free of charge.

There were reports of minor cleanliness and maintenance problems in some rooms such as malfunctioning mini-fridges and fireplaces, stained bedding, dusty patches and blocked drains.