Positive Reviews
positive:
Excellent location all round
Guests were clearly impressed with the location of the apartment. Most of all, they liked that it was so close to the Astoria Boulevard Subway Station, since it made getting into Manhattan, and other spots on the city, fast and easy. Some also mentioned that the found the neighbourhood to be pleasant and that it contained all the general amenities they were looking for, like restaurants and supermarkets.
positive:
Very attentive staff
Guests couldn't have been more complimentary when it came to the attitude and performance of the staff they dealt with at the agency. They mentioned that they were very attentive, quick to respond to queries and always more than walling to help out when necessary.
positive:
Apartment was very clean
Many guests commented that the apartment was immaculately clean when they checked in. They clearly felt that the housekeeping staff had done an excellent job.
Negative Reviews
negative:
Much smaller than expected
This was perhaps the most common criticism.
Guest seemed a bit shocked by the small size of the apartment, saying it was
much smaller in reality than it appeared in the marketing materials. It was
mentioned that it would be near impossible to accommodate the maximum number of
guests allowed, which is
negative:
Poor Wi-Fi
Several guests reported having difficulty with the Wi-Fi system, with some not being able to access it at all and others saying that it was too slow or unreliable for their purposes.
negative:
Extra cleaning fee
Some guests were unpleasantly surprised to find that a separate, and quite steep, cleaning fee is applied to each booking. Those in small groups, or who were staying for only a short time, felt hard done by.