Positive Reviews
positive:
Convenient location
Most guests like the convenient location of the property, saying that access to it is very easy, and that it is less than a mile from downtown Waterloo. Several guests point out that the hotel is a good base for exploring local wine trails.
positive:
Clean rooms
Many guests comment on the cleanliness of the rooms, noting that the housekeeping crew is doing an excellent job cleaning the rooms, and preparing them for new guests. They point out that the entire property is well-maintained, and that common areas are spotless.
positive:
Good breakfast
Most guests say that the breakfast is good, very tasty and a great way to start the day. They note that food items vary from day to day, and single out the sausages as delicious. Some guests comment that the food is re-stocked regularly, and that the dining room is comfortable.
Negative Reviews
negative:
No refrigerators in the rooms
Some guests note that not all rooms are equipped with refrigerators, saying that this is inconvenient since there is no other way keep food and drinks cool. They are quick to point out that there are suites available that have fully appointed kitchens, and an upgrade can be requested at check in.
negative:
Uncomfortable beds
Several guests point out that beds are quite uncomfortable, especially to people accustomed to softer mattresses. They note that the pillows are not much butter, but say that the employees are aware of the problem, and are working on the solution.
negative:
Intermittent Internet access
Some guests comment that Internet access is nothing to write home about, saying that occasional disconnections are to be expected, and that there are times it does not function at all. They recommend avoiding it during peak hours, instead using a personal data plan to handle important on-line business.