Positive Reviews
positive:
Minutes away from Moscow's finest landmarks.
Just a short walk from the Bolshoi Theatre, the Kremlin and St. Basil's Cathedral, Hotel Metropol is perfectly positioned for those visitors looking to see Moscow's most famous landmarks. The hotel also offers quick access to the metro system and business district.
positive:
Stunning architecture and décor on display.
Many guests marvel at the architecture and décor on display in the hotel's public areas. From the impressive lobby to the beautiful dining room, you'll find some truly stunning features as you explore the hotel.
positive:
Concierge service is second to none.
Adopting a friendly and helpful approach at all time, the hotel concierge has received compliments from many past guests. Happy to arrange restaurant reservations, book ballet tickets or simply offer advice as to where to visit, the concierge service is first rate. Guests report that the hotel staff in general is friendly and helpful.
Negative Reviews
negative:
Guestrooms showing their age.
Some guests report that guestrooms at the historic Metropol Hotel are showing their age. Some furnishings look a little tired whilst renovation is needed, especially in bathrooms. Guestrooms may not be as luxurious as the hotel itself, but many people enjoy their stay.
negative:
Hotel restaurant is pricey.
The hotel restaurant has been praised for its beautiful decoration but some guests find the menu itself to be expensive. Meanwhile, others have expressed disappointment that the restaurant closes for private events, leaving them to seek dinner outside the hotel.
negative:
Attention to detail required for housekeeping.
The service at the hotel is widely regarded as being of high quality but some guests suggest that housekeeping needs to pay closer attention to detail. Some report that toiletries and toilet tissue are not replaced in a speedy manner.