Hotel Mesaluna Near American Consulate (Ciudad Juarez, Mexico)

The staff are extremely friendly and personable, providing excellent customer service that had the majority of guests incredibly impressed and satisfied. All members of staff, from those working on the 24-hour front desk to those in the on-site restaurant, are engaging and create a warm and welcoming atmosphere that will make guests feel comfortable.

The vast majority of guests were very pleased with the hotel's location which they found to be extremely convenient. A large number of guests were at this hotel for business related reason and found the hotel's extremely close proximity to the American Consulate to be useful while other guests found the hotel's scenic and relaxing location to be a positive attribute of their stay here. The hotel is also situated close to the nearby airport and the hotel offers a free shuttle bus service that ensures a stay at this Quality Inn is stress-free and convenient.

The hotel's on-site pool and adjacent restaurant were cited as being highlights of their time at this Quality Inn by a large number of guests. The pool is expansive, clean and surrounded by a scenic and relaxing sun lounger area while the restaurant, which is situated next to the hotel, was deemed delicious by guests who found it convenient and tasty.

The Wi-Fi is unreliable and intermittent in its quality; its connection and speed are poor and many guests found this to be disappointing.

Guests felt the complimentary breakfast could have offered more dining options and been less bland however others felt that it was satisfying and enjoyed the fact it was free.

The carpets are somewhat dingy and stained and some guests found that the bathrooms were not as clean as they could have been however others found the cleaning to be satisfactory.