Positive Reviews
positive:
An exceptional Gold Coast location...
Guests rave about the hotel's location, noting it is just one block from the beautiful beach and steps from many excellent restaurants. Shoppers love that both the Oasis Shopping Centre and Pacific Fair Shopping Centre are also within a short walk, as are Jupiter's Casino and the start of the tram line.
positive:
A stylish home away from home...
Most guests describe the apartments as very clean, spacious, and well decorated, with kitchen and laundry facilities in good working order. The balconies are also greatly appreciated; many guests enjoy the relaxing ocean views and breezes, and some lucky travellers have even spotted whales in the distance! The indoor and outdoor pools are well maintained, and the gym offers a great range of equipment.
positive:
Top marks for the staff...
The reception personnel are widely described as efficient and friendly, happy to provide their knowledge of the area and any other assistance guests may need. The housekeeping team also receive high marks for their professional services.
Negative Reviews
negative:
A high traffic area...
Guests have reported poor sleep due to traffic noise on the main road as well as nearby construction sites.
negative:
Some room for improvement...
Reviews of the rooms are generally very positive; however, some guests have had unfortunate housekeeping oversights to report, or else have been disappointed in the overall quality of room furnishings and fixtures.
negative:
Everyone has a day "off"...
Though the staff generally receive a very high rating, some travellers have experienced an indifferent or ineffective response to their requests, or else were met with an unfriendly face at check-in.