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    Hotel Mercure Carcassonne La Cité (Carcassonne, France)

    Hotel Mercure Carcassonne La Cité (Carcassonne, France)

    About Mercure Carcassonne La Cité

    Located near Château Comtal and the Basilica of St. Nazaire and St. Celse, the Mercure Carcassonne Porte de la Cité features a French restaurant and a seasonal outdoor pool. The hotel’s 80 rooms have air-conditioning, modern en-suite bathrooms and flat-screen TVs. Additional amenities in upgraded rooms include complimentary minibars and Nespresso coffee machines. Free parking, meeting spaces and a garden are among the facilities offered at the Mercure Carcassonne Porte de la Cité. Complimentary Wi-Fi and 24-hour reception services are also available. Guests can enjoy dining on the restaurant terrace and drinks in the bar. Restaurants such as La Cotte de Mailles and Auberge des Lices are among the alternative eateries near the hotel. The hotel lies a short stroll from the area’s medieval city centre. Sporting activities, cinemas and botanical gardens are also nearby.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • Pets
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.8
    trivago Rating Index® based on 2621  reviews from:
    • Hotels.com(9.4/10),
    • LocationExcellent  9.2 / 10
    • RoomsGood  7.9 / 10
    • ServiceVery good  8.3 / 10

    Positive Reviews

    positive:

    Appealing location.

    Guests are complimentary about the location of the Mercure Carcassonne Porte de la Cité, with some going so far as to describe it as perfect. The hotel is conveniently close to the city centre and also places a walk around the city walls within easy reach.

    positive:

    Nice rooms.

    Although a handful of guests found minor issues with the rooms, most agreed that they offered pleasant surroundings with a fairly impressive selection of amenities. Free Wi-Fi is an added bonus and appears to work as well as you might hope.

    positive:

    Impressive customer service.

    It seems that you can expect a warm welcome to this hotel. Guests are impressed by the standard of the customer service on offer and frequently comment on individual ways in which members of the team have helped them during their stay.


    Negative Reviews

    negative:

    Swimming pool may disappoint.

    While the appeal of an outdoor swimming pool can never be understated, when you get a look at this hotel’s pool, you may just change your mind about jumping in. Apparently, the hotel maintenance staff think nothing about hosing pigeon droppings back into the pool.

    negative:

    Breakfast service can be a little chaotic.

    Although guests generally describe the breakfast food as of a good standard, some do mention that the service is a little chaotic. It seems there’s no rhyme or reason to how the buffet is laid out, so guests end up flitting from one spot to another to get the items they want.

    negative:

    Some limitations to rooms.

    A small number of guests were disappointed by the lack of safes in the rooms. Some thought the air-conditioning could be more effective while a few others thought the some of the rooms were a little on the small side.


    All amenities

    Property amenities
    1. Entrance hall/lobby
    2. Express check-in
    3. Lift
    4. Gym
    5. Parking
    6. Terrace
    7. Pets allowed
    8. Hotel bar
    9. Outdoor swimming pool
    10. Conference rooms
    11. Non-smoking rooms
    12. PC with internet
    13. Restaurant
    14. 24-hour reception
    15. On-site boutique shopping
    16. Sun umbrellas
    17. Deck chairs
    18. Towels at the pool
    19. WiFi in public areas
    20. Room service
    21. Shoe cleaning
    22. Hypoallergenic rooms
    23. Doctor on site
    24. Free WiFi (public areas)
    25. Pool
    26. Luggage storage
    27. Multilingual staff
    28. Housekeeping
    29. Free WiFi
    30. Breakfast
    31. EV charger
    32. Masks provided
    33. Safe distance
    34. Response protocol
    35. New safety protocols
    36. Cashless payment
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible bathroom
    4. Accessible parking
    5. Teleprinter
    Room amenities
    1. Balcony
    2. Shower
    3. Openable windows
    4. Television
    5. Hairdryer
    6. Central heating
    7. Air conditioning
    8. Cosmetic mirror
    9. Minibar
    10. Pay-TV
    11. Satellite TV
    12. Desk
    13. Sitting area
    14. Telephone
    15. Safe
    16. Cable TV
    17. WiFi
    18. Free WiFi (rooms)
    19. Coffee machine
    20. Flatscreen TV
    21. Closet
    Sports facilities
    1. Fitness
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    rue Camille Saint-Saëns,  11000,  Carcassonne,  France
    Telephone: +33(4)68119282 | Fax: +33(4)68711145 | 

    Frequently Asked Questions about Mercure Carcassonne La Cité

    • Is there a pool area at Mercure Carcassonne La Cité?

      Yes, Mercure Carcassonne La Cité offers 2 pool areas.

    • Are pets allowed at Mercure Carcassonne La Cité?

      Yes, Mercure Carcassonne La Cité has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

    • Is parking available at Mercure Carcassonne La Cité?

      Yes, Mercure Carcassonne La Cité provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Mercure Carcassonne La Cité?

      Check-in at Mercure Carcassonne La Cité is available from: . Check-out time is by .

    • Where is Mercure Carcassonne La Cité located?

      Mercure Carcassonne La Cité is located in rue Camille Saint-Saëns, 11000, Carcassonne, France.

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